Delivery & Shipping Information
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery
For items that are 2kg and above, we will contact you to inform you of the delivery cost.
Free delivery for purchases over $80.
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping rates & delivery
- Courier Delivery: $8 up to 2kg
- Registered Mail: $5 up to 1kg
- Normal Mailing $2 up to 1kg
For items that are 2kg and above, we will contact you to inform you of the delivery cost.
Free delivery for purchases over $80.
Damages
Registered and Normal Mailing
De’ Obsidian Wholesale Pte Ltd will not be liable for any products damaged or lost during shipping.
Courier Delivery
If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
De’ Obsidian Wholesale Pte Ltd will not be liable for any products damaged or lost during shipping.
Courier Delivery
If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Refunds
There will be no refunds or exchange after the item has been received. If you would like to see the physical item, feel free to come down to our showroom to choose the piece that you like.
